Questions about Return and Refunds from a UK Retailer or UK Online Reseller

What is BeBooks limited Warranty period?
The LIMITED Warranty for the BeBook will extend for a period of 12 months following the date of purchase by the original end-user purchaser.

How do I return my BeBook Products?
You can return your BeBook Product to the place where it was purchased. Every store has a return time period. If you return your product within the time period designated by the retail store, online store, or other reseller (typically 30 days), you may receive store credit or reimbursement, depending on that reseller's policy on returns and exchanges. We are not responsible for in-store returns or exchanges.

My product isn't working and the deadline for the reseller return policy is passed.
If you have trouble with your BeBook Product during the warranty period, first visit mybebook.com/support .There you will find frequently asked questions, firmware updates and a knowledge base to assist you and answer your questions.

How do I contact Technical Support?
For most common problems you can visit the support section of our website : mybebook.com/support . This section of the website contains a Frequently Asked Questions section, a forum (monitored 24/7) and additional information and (free) software updates, along with our contact information.
If you can't find the answer to your question you can send an email to: support@mybebook.com.
 
How will Technical Support help me?
One of our professional technicians will work to resolve your issue and help get your product up and running. The technician will determine whether the difficulty is the result of the product, whether your product contains a defect, and whether your product is under warranty. If your problem cannot be resolved, Technical Support will provide a Case # that is used to create an RMA for the Warranty Return process. This number will enable you to return your merchandise for a working product.

Technical Support determined my BeBook product is defective and has given me a Case #. What do I do now?
Completely fill out your RMA form and follow the instructions carefully when returning your product. Clearly mark your RMA number on the outside of the product package and include a copy of proof of purchase (receipt, invoice, or packing slip) when shipping.

Do I need to send the box, manuals, disks and power adapter when returning a product?
Please return your product including the original packaging and all originally boxed items, along with your proof of purchase.

What are the Limited Warranty and technical support periods for Refurbished Products?
Ninety (90) day Limited Warranty for refurbished products.

Who is responsible for shipping?
Customers are responsible for shipping the defective unit to BeBook, including: brokerage, taxes, customs, and duties incurred. BeBook will ship the replacement/repaired unit to you by Fedex. If you want to expedite shipping, you will be responsible for the expedited shipping charge and will be asked to provide a credit card for the expedited shipping charge.

What is the turn-around time for to get a replacement product?
We will ship a replacement product to the address you provide within five business days after receiving your defective product.

Can you determine if my unit is under warranty from the product serial number or my registration of the product?
Yes, our technical support team can verify your warranty by using the serial number. If the serial number cannot be verified, a Proof of Purchase will be used to determine the warranty.

How do I upgrade my product for a better one?
BeBook does not offer refunds or product upgrades. BeBook will replace defective products under warranty for the same product only. Software updates and upgrades are supplied free of charge at irregular intervals from our website.

What is the procedure for a refund?
BeBook does not provide refunds. There are no exceptions.

Is damage from an act of nature, such as a thunderstorm, covered under the warranty?
The warranty does not cover acts of nature or natural disasters. We recommend you plug your product into a surge protector before use.

How do I contact the Return Merchandise Authorization (RMA) Department?
You can contact the RMA department at the following email address: support@mybebook.com  . 

Please provide:

• Product
• Model
• Purchasing date
• A clear problem description
• Serial number

Once my unit is replaced, does my warranty start all over?
No, your warranty continues from the original date of purchase.

What is your refund policy for support fees?
All support related fees are non-refundable and non-cancellable.