If you fill in your email address when you order you will receive a status and tracking number from Fedex*. If we ship with GLS you can contact us for a tracking number in case your order has not been delievered within 7 working days. * If you have not received your package and would like to track it, please call 1.800.GO FEDEX (800.463.3339) or visit FedEx.com for more details.
Almost all shipments crossing international borders including purchases made over the Internet are subject to the assessment of duties and taxes imposed country's government. The duties and taxes normally must be paid before the goods are released from customs. A shipment's duty and tax amount may be based on: - Product value
- Trade agreement
- Country of manufacture
- Use of the product
- The product's Harmonized System (HS) code
Customs officials assess duties and taxes based on the information provided on the Air Waybill, the Commercial Invoice and other relevant documents sucha s a Certificate of Origin. If you have any questions regarding duty and tax invoices, please contact FedEx at 1.800.622.1147 prompts 5 and 1.
If you are ordering outside Europe, your order will probably be charged customs fees (taxes, duties, processing fees, etc.) when it arrives. The shipping charges applied to your order do not include custom fees. If you are not familiar with the customs fees in you country, please check with your local customs office for more information. If you refuse to pay the customs fees when your order arrives, the shipment will be returned and a fine will be calculated. We do not estimate customs fees, taxes, duties, etc. The delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Also, some customs office will send a seperate invoice for your customs fees that could arrive several weeks after you receive your shipment. Please be familiar with the customs charges in your country before you order. The easiest way to see exact shipping charges for an order is to put items in your cart, proceed to checkout, and view the order summary. You'll be able to adjust shipping options and see exact shipping charges. You can always cancel or return to your shopping without actually placing the order. We ship from the Netherlands.
We ship with Fedex (1-2 working days). If you live outside delivery area we ship with GLS (1-3 working days)
Some delivery companies prevent us from shipping our products to all geographical locations. In addition, items shipped to a P.O. box must be shipped to a street address. You'll be notified while placing your order if we're unable to ship to the address you've selected. Items cannot be shipped to APO, FPO and DPO addresses. An error message will appear at checkout if you enter one of these addresses. Please provide a street address we can ship the items to. We wish we lived in a world where we could send everything everywhere - but - it doesn't work like that. Some items, due to licensing restrictions and/or various laws of the land are restricted by territory.
That means sometimes we're unable to ship certain products internationally. As the restrictions change - so will our ability to offer more and more products to more and more people. If your country is not on the drop down list of destinations, we unfortunately are unable to delivery our products to your country. Our grand apology for this inconvenience. We will always keep trying to expand the availability of BeBook! |
